Unit Team Leader

NW Unit Team Leader

Purpose of Job: Responsible for the development and performance of all customer service activities in the market. Staff and direct Customer service team and provides leadership towards the achievement of maximum profitability and growth in line with NLF company vision and values. Establishes plans and strategies to achieve client satisfaction with high quality of service.

A DAY IN THE LIFE

• Handling complaints that are too complex to be handled by junior staff.
• Answering agent questions regarding best practices or diffic...
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