CQA Customer Quality Assurance Admin (m/f/d)

The position aims to provide support and prompt processing of quality and complaint-related cases. The focus is on friendly and timely customer service and customer- and company-oriented action.

Focus on customer complaints regarding delays, transport damage, used goods and goodwill

• Receiving and processing incoming customer complaints by email and telephone
• Verbal and written communication with customers
• Delivery of components
• Returns processing
• Approval of cost estimates
• Invoice verification

Focus on ...