Senior Customer Support Agent ENG & FR (M/F)

We are recruiting, on behalf of an international digital services company based in Leudelange, a  Customer Support Agent to reinforce a customer support team for a 6-month assignment.

 

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  Manage customer requests via email, phone and live chat, ensuring a high level of service quality



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  Handle complex and escalated cases, acting as a support point for less experienced team members



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  Provide clear explanations of technical topics (domains, DNS, hosting, email services) to non-technical users

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