ICT Technician

The IT Operation Center team provides comprehensive operational support across systems, networks, and enterprise platforms.

The role integrates monitoring, dispatching, infrastructure operations ( Windows, Linux, network), and application support within a unified multidisciplinary team.

The engineer manages incidents, service requests, operational tasks, and problems in alignment with ITIL best practices, ensuring high service availability, adherence to SLAs, and strong customer satisfaction.

The position operates primarily at Level 1 to 1.5 support, with an emphasis o...